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Warranty FAQ

What is Supreme Trimmer’s warranty policy?

All Supreme Trimmer products come with a 1-year warranty from the date of purchase. Our warranty covers internal malfunctions only and does not include physical damage from dropping, misuse, or negligence. For eligible warranty claims, we will provide a shipping label for repair or replacement and may request additional visual aids for troubleshooting.

What does the warranty cover?

Our warranty covers internal malfunctions and defects in workmanship, including issues with the motor, battery, and PCB, but does not cover physical damage from dropping, misuse, or negligence; for eligible claims, we provide a shipping label for repair or replacement and may request additional visual aids for troubleshooting

How do I file a warranty claim?

To file a warranty claim, please contact Customer Support at (818) 626-8065 or email us at support@supremetrimmer.com with your proof of purchase and a description of the issue. We will gather all the necessary information, create a case for you, and guide you through the process, which may include sending the product to our service center.

Will I have to pay for shipping when claiming the warranty?

If the product is deemed defective under warranty, we will cover the shipping costs for repairs or replacements. Otherwise, the customer may be responsible for shipping costs.

What happens if my product cannot be troubleshooted?

If your product cannot be repaired, we will replace it with a replacement product of the same model. If the model is no longer available, we will offer a comparable model as a replacement.

Will I receive a new warranty period with my replacement product?

No, the warranty period for the replacement product will continue from the original purchase date of the product being replaced.

Can I transfer the warranty to a new owner if I sell my product?

No, the warranty is only valid for the original purchaser and is non-transferable.

How do I determine if my Supreme Trimmer product is under warranty?

The best way to determine if your product is under warranty is by checking your date of purchase. Our 1-year warranty starts from the purchase or delivery date. Please keep your order number or receipt for the duration of the warranty period. 

Do I need a receipt to claim the warranty?

Yes, a proof of purchase such as a receipt or an invoice is required to validate the warranty claim.

Does the warranty apply to Supreme Trimmer clippers and trimmers I bought at a tradeshow or from third-party sellers?

Yes, if you purchased them directly from Supreme Trimmer or an authorized Supreme Trimmer distributor. Please ensure you keep your receipt as proof of purchase, and reach out to us for any warranty related inquiries.

Are there any products that are not under warranty with Supreme Trimmer?

If you purchase from an unauthorized third-party seller, we are unable to honor the warranty on your product. Additionally, any modified units or unauthorized repairs will void the product warranty. Modifications may include painting, cutting, or tampering with the unit.

Furthermore, wearable parts such as blades, foil heads, or cutters are not covered under the 1-year warranty. If your product's wearable parts wear out or become damaged over time, we recommend purchasing replacement blades, foils, or cutters.

Does Supreme Trimmer offer an extended warranty?

Unfortunately, we are unable to offer extended warranties at this time.

Do I require authorization send my product in for repair or replacement?

Absolutely! It's advisable to contact us beforehand so we can initiate a case and provide you with all the necessary details. Please do not ship your product with us without contacting our team beforehand

What should I do if I lose my proof of purchase?

If you lose your proof of purchase, please contact the retailer where you purchased the product to obtain a duplicate receipt. Unfortunately, without proof of purchase, we cannot honor the warranty claim.

What is the expected timeframe to receive my replacement?

The warranty claim process typically takes 2-4 weeks, depending on the nature of the issue and shipping times.