Warranty

No, you do not need to register your product. Simply keep your order number or receipt and contact us to make a warranty claim. Please note that you may be asked to provide additional supporting materials, such as a picture or video, to process your claim.

All Supreme Trimmer products are backed by a 1-year warranty from the date of purchase. This warranty covers internal malfunctions to the product but excludes physical damage resulting from drops, misuse, or negligence. Accessories and chargers are also not covered under the warranty. For eligible warranty claims, we will provide a shipping label for repair or replacement and may ask for additional visual aids to assist with troubleshooting.

Our warranty covers internal malfunctions and defects in workmanship to the physical product, including issues with the motor, battery, and PCB, but does not cover physical damage from dropping, misuse, or negligence; for eligible claims, we provide a shipping label for repair or replacement and may request additional visual aids for troubleshooting.

If you purchase from an unauthorized third-party seller, we are unable to honor the warranty on your product. Additionally, any modified units or unauthorized repairs will void the product warranty. Modifications may include painting, cutting, or tampering with the unit. Furthermore, wearable parts such as any accessories or chargers included in your kit, blades, foil heads, or cutters are not covered under the 1-year warranty. If your product's wearable parts wear out or become damaged over time, we recommend purchasing replacement parts, blades, foils, or cutters.

Absolutely! Please contact us before shipping your product so we can start a case and provide all the necessary details. Do not ship your product without first reaching out to our team, and please only include the items mentioned in your claim. If you need to ship more than one product for warranty processing, let our customer service representatives know which items you're sending. If you already have a return label but need to add another product to your claim, please don't use the same label—contact us for an updated label.

If the item is non-fixable and has a defect related to the battery, PCB, or motor, you may qualify for a replacement, provided the defect was caused by a manufacturing error and not due to negligence or tampering. Please note, we reserve the right to inspect the product upon receiving it. If the item requires a simple fix, a replacement will not be shipped; instead, the repaired item will be returned to you. If we determine that the defect is due to customer negligence or tampering, the warranty will be void, and we will contact you with further instructions on how to proceed.

To file a warranty claim, please contact Customer Support at (818) 626-8065 or email us at support@supremetrimmer.com with your proof of purchase and a description of the issue. We will gather all the necessary information, create a case for you, and guide you through the process, which may include sending the product to our service center.

Please reach out to Customer Support at (818) 626-8065 or email us at support@supremetrimmer.com. We’ll gather all the necessary information, create a case for you, and provide instructions for returning your order. When shipping, please send only the defective machine—do not include any accessories or chargers unless instructed otherwise.

If the product is deemed defective under warranty, we will cover the shipping costs for repairs or replacements. Otherwise, the customer may be responsible for shipping costs.

If your product cannot be repaired, we will replace it with a replacement product of the same model. If the model is no longer available, we will offer a comparable model as a replacement.

No, the warranty period for the replacement product will continue from the original purchase date of the product being replaced.

No, the warranty is only valid for the original purchaser and is non-transferable.

The best way to determine if your product is under warranty is by checking your date of purchase. Our 1-year warranty starts from the purchase or delivery date. Please keep your order number or receipt for the duration of the warranty period.

Yes, a proof of purchase such as a receipt, invoice, or order number is required to validate the warranty claim.

Yes, if you purchased them directly from Supreme Trimmer or an authorized Supreme Trimmer distributor. Please ensure you keep your receipt as proof of purchase, and reach out to us for any warranty-related inquiries.

Unfortunately, we are unable to offer extended warranties at this time.

If you lose your proof of purchase, please contact the retailer where you purchased the product to obtain a duplicate receipt. Unfortunately, without proof of purchase, we cannot honor the warranty claim.

The warranty claim process typically takes 5-7 days once we've received your item.