Returns & Exchanges

 

Return & Exchange Guidelines for Supreme Trimmer Products

At Supreme Trimmer, we value our customers and aim to provide a seamless experience with our products. Please review the guidelines below to understand our return and exchange process.

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Eligible for Return or Exchange

• Products with factory defects related to the motor, battery, or PCB (printed circuit board).

• Items within the warranty period with a valid receipt.

• Products with clear manufacturing defects, such as issues with craftsmanship or material quality (does not apply to accessories).

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Not Eligible for Return

• Products with issues arising from misuse, such as improper blade changes, dropping, or lack of regular maintenance.

• Items with physical damage, including broken levers, chipped blades, or disconnected batteries caused by being dropped or mishandled.

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Return Policy for Buyer’s Remorse

If you wish to return a product for reasons such as no longer wanting it and there is no issue with the product:

• A 20% restocking fee may apply.

• Customers must arrange and pay for their own shipping back to our warehouse.

• The product must be unopened and unused to qualify for a return.

To initiate a return, please contact our customer service for clear instructions:

📞 818-626-8065
📧 Support@supremetrimmer.com

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Return Policy for Third-Party Purchases

If you purchased your product through a third-party platform or beauty supply storefront, please reach out to the seller directly to initiate a return or refund.

• We are unable to process returns or refunds for non-defective items purchased from third-party platforms.

• If you are experiencing an issue with your product and believe it may be a defect, we can assist you with a warranty claim, even if the product was not purchased directly from us.

  • To qualify, the product must have been purchased from an authorized seller, and you must provide an order number, receipt, or any proof of purchase you have available.

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Exchange & Upgrade Policy

• We do not offer exchanges or upgrades.

• If you'd like to exchange your product for an entirely different model (e.g., trade in a trimmer for a clipper), we are unable to process this type of request.

• We can only offer a replacement for the same model originally purchased if the item is defective and qualifies under our warranty.

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Return & Exchange Guidelines

• Contact Support First: Before initiating a return, please contact Supreme Trimmer Customer Service for troubleshooting. Many issues can be resolved without a return.

• Confirm Eligibility: Ensure the item qualifies under our return policy.

• Replacement Items: When sending back tools for replacement, only include the tool itself—do not send accessories unless instructed.

• Factory Defects vs. Misuse: Non-defect issues caused by misuse are not covered. In such cases, please visit SupremeTrimmer.com for parts or service options.

• Repairs: We encourage simple at-home repairs (like blade swaps or lever replacements) before initiating a return.

• Spare Parts: Replacement parts (blades, levers, etc.) are available upon request.

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International Returns

• International customers are responsible for their own return shipping.

• You must arrange your own shipping label and coordinate with your preferred carrier.

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Thank you for choosing Supreme Trimmer! We appreciate your understanding and support.