Returns & Exchanges

At Supreme Trimmer, we value our customers and aim to provide a seamless experience with our products. Please review the guidelines below to understand our return and exchange process.

Eligible for Return or Exchange

• Products with factory defects related to the motor, battery, or PCB (printed circuit board).
• Items within the warranty period with a valid receipt.
• Products with clear manufacturing defects, such as issues with craftsmanship or material quality (does not apply to accessories).

Not Eligible for Return

• Products with issues arising from misuse, such as improper blade changes, dropping, or lack of regular maintenance.
• Items with physical damage, including broken levers, chipped blades, or disconnected batteries caused by being dropped or mishandled.

Return and Exchange Guidelines

• Contact Support: Before initiating a return, please contact Supreme Trimmer Customer Service at 818-626-8065 or email us at Support@supremetrimmer.com for troubleshooting assistance. Many issues can be resolved without a return.
• Qualifying Returns: Ensure the item qualifies under our return policy. Contact us to confirm eligibility before processing any returns or exchanges.
• Replacement Items: When replacing a hair-cutting tool, include only the tool itself. Accessories, chargers, or bases should not be returned unless specifically instructed. This keeps the process efficient.
• Factory Defects vs. Misuse: If the issue is not a factory defect but instead due to misuse, refer the customer to SupremeTrimmer.com for replacement parts or repair services.
• Repairs: Many minor issues can be resolved through simple repairs, such as blade adjustments or internal checks. We encourage customers to explore these options before returning the product.
• Spare Parts: Spare parts, including blades, levers, and other components, are available for purchase upon request.

International Returns

For international customers, please note that:

• Customers are responsible for covering their own shipping fees for returns.
• You will need to arrange your own shipping label and coordinate the shipment with your preferred carrier.

We appreciate your understanding and are working to improve our processes to better serve our international customers.

Thank you for choosing Supreme Trimmer!