General Questions

Our business hours are Monday to Friday from 8 AM to 3 PM PST. We are closed on all major holidays. If you need to reach us outside of business hours, you can email us at support@supremetrimmer.com, and a representative will reply within 48 hours. To ensure a smooth process, please avoid sending multiple emails within a short period, as this may delay our response and could lead to our server blocking your email address.

You can contact us through our Contact Us page, and we will be happy to assist you. To help us resolve your inquiry quickly and efficiently, please include your order number, along with any relevant images or videos if applicable. Additionally, we ask that you provide a detailed description of your issue. The more specific you are, the faster we can address your concern.

Most of our products feature worldwide voltage. However, our hair dryers do not support worldwide voltage, so a universal adapter won't work for this product. The hair dryers are available with either a US, EU, or UK plug type. Please select the hair dryer with the plug type that is suitable for your country.

To start a return, please initiate the process here. Keep in mind that we only accept returns that are within the 30-day return window, and are unused and unopened. For more information, please refer to our return policy.

You can find the model number on the bottom of your products or on the back of the product and usually starts with "ST".

We understand everyone has their own preference in blades and ours might not meet your standards. Unfortunately, we can't provide replacements or refunds for blades that just didn't meet expectations. However, we're happy to provide alternatives that may be able to resolve this issue.