Frequently Asked Questions
Quick Nav
General Questions
What are your business hours?
Our business hours are Monday to Friday from 8 AM to 3 PM PST. We are closed on all major holidays. If you need to reach us outside of business hours, you can email us at support@supremetrimmer.com, and a representative will reply within 48 hours. To ensure a smooth process, please avoid sending multiple emails within a short period, as this may delay our response and could lead to our server blocking your email address.
How can I reach you if I have questions or concerns?
You can contact us through our Contact Us page, and we will be happy to assist you. To help us resolve your inquiry quickly and efficiently, please include your order number, along with any relevant images or videos if applicable. Additionally, we ask that you provide a detailed description of your issue. The more specific you are, the faster we can address your concern.
What is the voltage for your products?
Most of our products feature worldwide voltage. However, our hair dryers do not support worldwide voltage, so a universal adapter won't work for this product. The hair dryers are available with either a US, EU, or UK plug type. Please select the hair dryer with the plug type that is suitable for your country.
How do I return/replace a product?
To start a return, please initiate the process here. Keep in mind that we only accept returns that are within the 30-day return window, and are unused and unopened. For more information, please refer to our return policy.
Where do I find the model number on my product?
You can find the model number on the bottom of your products or on the back of the product and usually starts with "ST".
Buying Online
How do I cancel or make changes to my order or shipping details?
If you need to cancel or make changes, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible if the order has already been processed or shipped.
Can I be notified when an out-of-stock item is available again?
Yes! When you view the product listing, there's an option to enter your email. Once the item is back in stock, you'll receive an email notification.
Where can I buy accessories and replacement parts?
You can find all parts and accessories on our website. Just click on the "Replacement" tab in the menu, and it will take you to all the available options. If you can't find what you're looking for, feel free to reach out to us, and we'll help guide you to where it's available.
Why is my order still processing?
Your order may still be processing, or there could be a discrepancy causing a delay in shipment. Please contact us so we can help identify the exact cause. Keep in mind that, in rare cases, it can take up to 2-3 days for an order to process.
Why is my credit card not going through?
There could be several reasons your credit card wasn't authorized during checkout:
- The billing address you entered might not match the one associated with your credit card. Double-check for any typos or misplaced information.
- Your credit card details (number, expiration date, or CVV) might have been entered incorrectly. Please review and ensure all information is accurate.
How long will it take to get my orders?
Delivery times may vary depending on your location. Orders shipping within the U.S typically take 5-7 business days to arrive. For international shipments, delivery can take anywhere from 7-16 days. Please make sure to track your shipment and stay in contact with your designated carrier to confirm delivery and avoid any delays. Detailed delivery information will be provided in your confirmation email.
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment on the carrier's website.
What if my product is damaged upon delivery?
If your product arrives damaged, please contact Supreme Trimmer Customer Service immediately with your order number and photos of the damage. You can reach us at (818) 626-8065 or email us at support@supremetrimmer.com. Please report any damage as soon as possible so we can assist you promptly.
What is your return policy?
Our return policy allows returns within 30 days of receipt for a refund or exchange. The item must be unused and in its original packaging. However, please be aware that returns due to buyer's remorse or without a manufacturing defect will be subject to additional fees to process the return for a refund. For more details, please refer to our return policy.
What payment methods do you accept?
We accept a range of payment methods, including credit/debit cards, PayPal, as well as secure options like Shop Pay, Amazon Pay, and Meta Pay.
Can I apply a discount code to my order?
Yes, you can apply discount codes at checkout. Make sure to enter the code in the designated field before completing your purchase.
Shipping
Do you ship overseas?
Yes! 🌍 We ship worldwide. Orders are processed and shipped from the USA, and we proudly serve barbers and customers across the globe.
How long will it take to get my orders?
- USA Orders 🇺🇸: Typically arrive within 3–7 business days.
- International Orders 🌍: Delivery usually takes 7–21 business days, depending on destination and customs clearance.
⏱️ Shipping times may vary by region, local carriers, and customs delays. Once an order is marked Delivered, responsibility passes to the customer.
What is the cost of shipping?
- USA Orders 🇺🇸: FREE shipping on all orders.
- International Orders 🌍:
◦ FREE on orders $250+
◦ $15.00 for orders $150–$249.99
◦ $19.99 for orders under $150
We keep shipping costs competitive and fair to support our worldwide barber community.
Will I have to pay customs or import fees?
Customs/import fees depend on your country’s regulations. In some cases, Supreme Trimmer may cover these fees at our discretion, but this is not guaranteed.
⚠️ Customers are responsible for any local customs duties, taxes, or import fees charged by their government.
Why is the shipping company charging me additional fees when I already paid for my order during checkout?
Sometimes local customs offices, postal services, or carriers charge import duties, VAT, or handling fees that are separate from the shipping fee you paid at checkout. These charges are set by your government, not Supreme Trimmer.
👉 While we may cover customs fees on certain international orders at our discretion, customers are ultimately responsible for local charges.
Yes! 🇵🇷 We ship to Puerto Rico, and standard U.S. shipping rules apply (free shipping included).
Yes! 🇵🇷 We ship to Puerto Rico, and standard U.S. shipping rules apply (free shipping included).
Do you ship to P.O. boxes or APO/FPO addresses?
- P.O. Boxes: Yes, for U.S. domestic orders.
- APO/FPO Military Addresses: Yes, we ship to APO/FPO/DPO addresses. Delivery times may take longer due to military mail systems.
Can I split the shipping of my order to multiple addresses?
At this time, we cannot split a single order into multiple shipping addresses. If you’d like items sent to different locations, please place separate orders for each address.
How can I track my order during delivery?
Once your order ships, you’ll receive a tracking number via email. You can use this number to track your package directly through the carrier’s website.
Can I change the address on my order?
If your order has not yet shipped, email us immediately at Support@SupremeTrimmer.com
Warranty
Does the product need to be registered in order to make a warranty claim?
No, you do not need to register your product. Simply keep your order number or receipt and contact us to make a warranty claim. Please note that you may be asked to provide additional supporting materials, such as a picture or video, to process your claim.
What is Supreme Trimmer’s warranty policy?
All Supreme Trimmer products are backed by a 1-year warranty from the date of purchase. This warranty covers internal malfunctions to the product but excludes physical damage resulting from drops, misuse, or negligence. Accessories and chargers are also not covered under the warranty. For eligible warranty claims, we will provide a shipping label for repair or replacement and may ask for additional visual aids to assist with troubleshooting.
What does the warranty cover?
Our warranty covers internal malfunctions and defects in workmanship to the physical product, including issues with the motor, battery, and PCB, but does not cover physical damage from dropping, misuse, or negligence; for eligible claims, we provide a shipping label for repair or replacement and may request additional visual aids for troubleshooting.
Are there any products that are not under warranty with Supreme Trimmer?
If you purchase from an unauthorized third-party seller, we are unable to honor the warranty on your product. Additionally, any modified units or unauthorized repairs will void the product warranty. Modifications may include painting, cutting, or tampering with the unit. Furthermore, wearable parts such as any accessories or chargers included in your kit, blades, foil heads, or cutters are not covered under the 1-year warranty. If your product's wearable parts wear out or become damaged over time, we recommend purchasing replacement parts, blades, foils, or cutters.v
Do I require authorization to send my product in for repair or replacement?
Absolutely! Please contact us before shipping your product so we can start a case and provide all the necessary details. Do not ship your product without first reaching out to our team, and please only include the items mentioned in your claim. If you need to ship more than one product for warranty processing, let our customer service representatives know which items you're sending. If you already have a return label but need to add another product to your claim, please don't use the same label—contact us for an updated label.
Will I get a replacement for the warranty claim?
If the item is non-fixable and has a defect related to the battery, PCB, or motor, you may qualify for a replacement, provided the defect was caused by a manufacturing error and not due to negligence or tampering. Please note, we reserve the right to inspect the product upon receiving it. If the item requires a simple fix, a replacement will not be shipped; instead, the repaired item will be returned to you. If we determine that the defect is due to customer negligence or tampering, the warranty will be void, and we will contact you with further instructions on how to proceed.
How do I file a warranty claim?
To file a warranty claim, please contact Customer Support at (818) 626-8065 or email us at support@supremetrimmer.com with your proof of purchase and a description of the issue. We will gather all the necessary information, create a case for you, and guide you through the process, which may include sending the product to our service center.
How do I package and ship my product to be replaced or repaired?
Please reach out to Customer Support at (818) 626-8065 or email us at support@supremetrimmer.com. We’ll gather all the necessary information, create a case for you, and provide instructions for returning your order. When shipping, please send only the defective machine—do not include any accessories or chargers unless instructed otherwise.
Will I have to pay for shipping when claiming the warranty?
If the product is deemed defective under warranty, we will cover the shipping costs for repairs or replacements. Otherwise, the customer may be responsible for shipping costs.
What happens if my product cannot be troubleshooted?
If your product cannot be repaired, we will replace it with a replacement product of the same model. If the model is no longer available, we will offer a comparable model as a replacement.
Will I receive a new warranty period with my replacement product?
No, The replacement product will not start a new 1-year period. your warranty will continue from the original purchase date of the product.
Can I transfer the warranty to a new owner if I sell my product?
No, the warranty is only valid for the original purchaser and is non-transferable.
How do I determine if my Supreme Trimmer product is under warranty?
The best way to determine if your product is under warranty is by checking your date of purchase. Our 1-year warranty starts from the purchase or delivery date. Please keep your order number or receipt for the duration of the warranty period.
Do I need a receipt to claim the warranty?
Yes, a proof of purchase such as a receipt, invoice, or order number is required to validate the warranty claim.
Does the warranty apply to Supreme Trimmer products I bought at a tradeshow or from third-party sellers?
Yes, if you purchased them directly from Supreme Trimmer or an authorized Supreme Trimmer distributor. Please ensure you keep your receipt as proof of purchase, and reach out to us for any warranty-related inquiries.
Does Supreme Trimmer offer an extended warranty?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
What should I do if I lose my proof of purchase?
If you lose your proof of purchase, please contact the retailer for a duplicate receipt, as we cannot honor the warranty without it. That said, we still strive to assist in any way possible—feel free to reach out to us directly so we can work with you to find an alternative solution.
